What payment methods are available on your website?
We accept Paypal, credit cards, debit cards, etc. On the payment screen, there should be photos for . You can click any cards in the check out page and fill the information listed.
Why did the payment fail?
First, please check that the payment information entered is correct. - Try cleaning the browser cookies and try from a different web browser, like Google Chrome. - Change with another device (cell phone, computer or pad) to see if it works. - Contact your bank regarding international transactions. - If that doesn't help, for any further questions, please contact us via Livechat or by email at Leefred and provide us with a screenshot for it, the exact time, and what devices and browser you use.
Why does my coupon code not work?
There are several reasons that cause invalid coupon code: - The coupon code was entered incorrectly. - The coupon code has expired. - The requirements for using the coupon code were not met. If you are unsure, you can also contact us through our live chat or email us at [email protected] to have the exact reason verified.
How long does it take for the coupon to be returned after an order is canceled?
Usually, the coupons you used will be returned to your account within 24 hours of the order cancellation. You can check the details in "My account".
Can you ship orders to other countries?
All the orders can only be shipped to the US. We are unable to make an international shipment since our office is located in the USA.
Why my order shows that it has been delivered, but I have not received it?
If you cannot find your package but it was marked as delivered, the following steps may help you: - Please contact the shipping service provider. - Please check to see if the delivery address is correct. - Please check any notifications of attempted delivery. - Please check with neighbors and family, and look up around your house if necessary. If you still can't find your package, please feel free to contact us via live chat or email at [email protected]
Why my order was returned to sender or refused?
There are some possible reasons for this issue, please kindly check to see if it helps: - Wrong or incomplete address. - Invalid phone number - Undeliverable Please check "All Orders" to find the tracking number and contact the shipping company for more information. You can also contact us via live chat or email at [email protected] for further assistance.
How do I cancel my order?
We typically cannot cancel your order once it is submitted. Order processing begins immediately in order to get your products out quickly. You can contact our customer service immediately if you want to cancel your order and our CS Team will check to see if they can cancel your order. Alternatively, when you receive your order, we are happy to take it back using our return instructions.
What's the status of my order?
There are two ways for you to track your order. -log into your account to find the order, and then click "More details" to view the logistics. - Scroll to the bottom of the site>>Customer Service>>Track Order>>Enter your order number and email address.
Why haven't I received an order confirmation email after I submitted my order?
Thanks for purchasing from Leefred Store! Once the order was placed successfully. Our website will automatically send out the confirmation email to the address specified in the order. Please make sure your email address is correct and check your spam/junk folder to see if it is there. You can always reach out to our live chat or email [email protected] with any order questions as well.
Why does my order still show as awaiting payment/canceled but the money was taken from my account?
We apologize if you are experiencing this issue. Please send us a website live chat request or email at [email protected] with the transaction ID. We will make sure that the issue is corrected.
Contact us
Tel: (+44)7361630374
Email:[email protected]
Address:5 HARVEY ROAD LONDON N8 9PD, UK